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Hey folks,

I am posting this in the hopes that more members will see the options they have when attempting to contact us in regards to the issues that occurred during the password change.

We have posted notices and threads with the information, but I am posting this to the news section so that it will be tagged on the Home Page.

The notice that appears at the top of the page (unless you clicked the big red X to remove it) states:

Hello Everyone,
We wanted to give you an update on the reset password emails that went out yesterday. Due to the high volume of emails going out and some service providers blocking them as spam, users have either been getting them late, or not at all. If you have not received your password reset email please use the password reset function “forgot password”. These emails will go through a paid provider and should show up instantly. To do so just go to log in >> once it redirects you click forgot password >> follow the steps provided.

If you do not remember the email address associated with your account you can use the contact us tab at the bottom of the page to email us for assistance. Please select the “other” option and add subject “security password issues”
We apologize for any disruption this has caused to your forum experience.

Original post for reference : http://www.arcticchat.com/forum/arcticchat-com-site-help-support/407601-attention-password-security-update-2.html

You can also find information in the thread link posted above.

For a direct link to Contact Us, please go to: ArcticChat.com - Arctic Cat Forum - Contact Us

Please make sure to include all usernames, email addresses (both old and current), and a description of the issue.

If you have created an alternate account in response to the password issue, please contact the admin staff or myself directly, and we will get you back on your old account. As above, please provide the usernames, email addresses and issue you are having.

If you are able to access an account and wish to pose a question, please direct your attention to the following thread: http://www.arcticchat.com/forum/arcticchat-com-site-help-support/407601-attention-password-security-update-2.html


Thanks,
- Goose
 
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