Joined
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914 Posts
I felt it was time for a new post...
1-25-07 Picked rode 20+ miles Motor #1 (1 hour of riding)
Leave sled for repairs
1-31-07 Had to wait for AC approval ... sled repaired by Noon one week later - Local Test Rides
2-01-07 Ride 210 miles Motor #2 (1.25 days of riding)
Leave sled for repairs
2-12-07 have to travel & change reservations to picked up repaired sled. Ride locally 12 miles Motor # 3 (1/2 hour of riding)
Leave sled for repairs
2-14-07 Picked up sled and ride. Excess fuel blowing out pipe. Swap ECU.... still rich... Swap ECU... Still Rich
Rode sled: Ride awesome... motor sucks... (ride 3.5 days)
2-17-07 Leave sled for repairs.
AC tech support has not responded to my dealers call or the issue.
What good is a 3 year warranty if it sucks the 1st day.
Returned sled for a full refund as a defective product to dealership but Cat has not responded to dealership.
2-19-07 Last ECU was overnighted to AC
2-28-07 No word on ECU issue... still have no sled. No XF1000s available in area.
Did some checking... no local dealer sales rep... Called cat left messages in legal dept., customer service, and another office to which I was referred. I believe that this is great publicity for them... don't you?
The dealership/owner agrees with me... has multiple calls into cat as well.
Currently, the dealer realize's that they are liable for the defective product... although we both know it's not thier problem but until cat steps up... its the dealer's headache.
Anyway, I have to ask... What would you do if you were in my shoes. I'm tired of patiently waiting.
What would be fair to ask for in damages on a sled that you paid for in full on a spring purchase and could only ride 4+ days with issues.
bang your head Plus add the following:
Lost 3 weeks expenses @ the local hotel (while sled was in for repairs), lost a season's worth of riding (depreciatiton)
I also paid for and set up the sled with ohlin's, TSL wheel kit, studs, etc.
1-25-07 Picked rode 20+ miles Motor #1 (1 hour of riding)
Leave sled for repairs
1-31-07 Had to wait for AC approval ... sled repaired by Noon one week later - Local Test Rides
2-01-07 Ride 210 miles Motor #2 (1.25 days of riding)
Leave sled for repairs
2-12-07 have to travel & change reservations to picked up repaired sled. Ride locally 12 miles Motor # 3 (1/2 hour of riding)
Leave sled for repairs
2-14-07 Picked up sled and ride. Excess fuel blowing out pipe. Swap ECU.... still rich... Swap ECU... Still Rich
Rode sled: Ride awesome... motor sucks... (ride 3.5 days)
2-17-07 Leave sled for repairs.
AC tech support has not responded to my dealers call or the issue.
What good is a 3 year warranty if it sucks the 1st day.
Returned sled for a full refund as a defective product to dealership but Cat has not responded to dealership.
2-19-07 Last ECU was overnighted to AC
2-28-07 No word on ECU issue... still have no sled. No XF1000s available in area.
Did some checking... no local dealer sales rep... Called cat left messages in legal dept., customer service, and another office to which I was referred. I believe that this is great publicity for them... don't you?
The dealership/owner agrees with me... has multiple calls into cat as well.
Currently, the dealer realize's that they are liable for the defective product... although we both know it's not thier problem but until cat steps up... its the dealer's headache.
Anyway, I have to ask... What would you do if you were in my shoes. I'm tired of patiently waiting.
What would be fair to ask for in damages on a sled that you paid for in full on a spring purchase and could only ride 4+ days with issues.
bang your head Plus add the following:
Lost 3 weeks expenses @ the local hotel (while sled was in for repairs), lost a season's worth of riding (depreciatiton)
I also paid for and set up the sled with ohlin's, TSL wheel kit, studs, etc.