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post #1 of 4 Old 03-29-2019, 03:13 PM Thread Starter
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Customer service

Now here is customer service u seldom see. I use notoil for my air filters and have for years with 0 issues and great results. This year I went to clean and oil my filters and noticed both machine filters were like butter on the bottom nothing but a mushy filter. I sent them a email letting them know I have used the product for years without issue. Let them know what I found this year and asked what the cause may have been? Their response was send us some pics, address, and machine info we will send u 2 new filters...
I was floored as usually it's a battle and I was only asking a question ....

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post #2 of 4 Old 03-30-2019, 06:22 AM
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ATV: 2007 400 4X4 LE, 2010 366 4X4 SE
2010 Mileage: 2600
2009 Mileage: 1900
2008 Mileage: 1100
2007 Mileage: 400
Its good to hear cases of good customer service.

2010 Arctic Cat 366 4X4 SE
2012 Arctic Cat 450 4X4 H1
2017 Arctic Cat Alterra 400
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post #3 of 4 Old 03-30-2019, 09:15 AM Thread Starter
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Ya wish this other company im dealing with had the same standards. Paid a ridiculous amount to have something shipped and received by a guaranteed time.. It made it to me in the same amount of time the free shipping was... Now having issues getting my refund from a guaranteed service.. 4 weeks now and they keep coming up with excuses that i keep proving them wrong on..LOL

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post #4 of 4 Old 04-08-2019, 06:43 PM Thread Starter
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Just a little update. Their was a mistake on shipping and I was going to be billed duties and taxes on shipment. Let them know what was happening and they made sure to get it resolved even cc'd me on the info sent to shipping company..
You rarely see customer service like this...

Now if only my other situation could get resolved this fast and easy... still waiting

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