Join Date: Dec 2005
Thanked 4 Times in 3 Posts
Where to begin......well, I received a pallet with our order for 4 sleds worth of covers (8 halves) on last Wednesday. The pallet showed up with obvious issues. The way they were shipped was on an extra long pallet with plywood sides that were about 18" high. One of the sides was completely off and one other side was about two nails away from being pulled completely off as well. The edges of the shields had collapsed from the weight (763 lbs. was what the truck driver said they weighed including the skid). I was not too happy as the edges were all splayed out and obviously bent. The driver was in a hurry and wanted to leave and kept saying "those will be fine". I called the manufacturer and the customer service rep I had worked with. To the credit of Sterling Technologies, the operator could tell I was a little panicked and went to the company cafeteria to get my customer service rep as she was more closely involved with my order. The rep was very helpful and told me to take pictures of the skid, note the damage on the paperwork for the truck driver and give them a day or two to see if they would go back into form. She mentioned that if they did not or if I was not happy they would make a claim against the shipping company and I would get a new set sent out. She also noted that in reviewing the pictures I sent, it looked like the shipping company must have placed something on top of the skid which caused the internal shipping support to break and the sides to blow out.
The shields did go somewhat back into form but for the money we paid I would prefer them to be in perfect form. We should receive our new shields in a few weeks as they do not currently have any shelf stock and are not scheduled to make another run of the shields for another week or so. No big deal as long as I have them before the snow flies.
These shields are VERY HEAVY DUTY. They have to be at least a quarter inch thick! Very rigid! I will go into more detail on these once I have my set I am going to keep. One item to note is that depending on how you are going to install these, you may want to make sure you are comfortable with a little DIY on the install. If you are going to mount these to your trailer and don't mind making permanent modifications to your trailer (drilling the side rail or screwing into the deck) you should be fine. If you are like me and want to be able to put these on and remove them from time to time and leave no permanent markings then stay tuned. I have a couple good ideas that should do the trick but I want to test them first. I will post pix and video of how I attach mine.
As far as pix right now, I only have a few grainy cell phone pictures I snapped of them on the skid. If you are interested in a picture showing a certain feature, let me know and I'll see what I can do before they come pick these up to take them back.
As far as ordering, just call the phone number on the website and ask for Cary Quigley. He is who I worked with to get mine.
I can tell you all this much. Even though I've had a bit of trouble on this first delivery, this is going to be a great product that will work great. I'm excited to get my next set.