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Old 12-20-2005, 07:16 PM   #1
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ATV: 2005 Arctic Cat 650 V2
2007 Mileage: 923
I am trying to understand why Arctic cat has got such horrible cutomer relations..?
I have a 05 650 V2 with 1000mi, and extented warranty. Last week i went to go start up ye'ole Cat. It was -12c, I grab the left hand grip and twist choke lever down, to engage Choke. All of the sudden, it snaps off. Persto! No choke.. I call my dealer, and explained the situation. Today he calls me and says the choke lever is not covered under warranty. Part is $7 Labour is $30, thats at cost. But its not the point, its less then a year old, and it should not have broken. And i feel that arctic cat should pay for the parts and labour. So i decide to call AC in Thief River Falls, And ask them first hand. After being transfered at least 6 times i was given an email address for compaints, and told that they do not accept complaints over the phone ... I wasn't calling to complain. And i was very calm and polite on phone.
All i wanted was info on why this part is not covered under warranty. And if not, what is the point of having warranty. Not one person gave me an answer. Maybe im wrong, for thinking that this part should be covered under warranty. I know this is the site to come for advice and to rant a little. hope it's not out of place.
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Broken choke lever.....-karin_saturday_night_party_058.jpg  
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Old 12-20-2005, 07:21 PM   #2
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I Agree on your behalf that it should be covered, BUT I think there are too many things like freezing cables that prevent them from doing it. I broke mine because of that and I pulled on it harder. I had to buy mine too, but I figure it was my fault.
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Old 12-20-2005, 08:32 PM   #3
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I feel your pain, as I too have my 2004 650V2 in the shop for the same thing and also to have the RFI filter put in as the infamous rf induced belt trip problem got the best of me at the deer lease. At the beginning of the day everyone was really admiring the Cat but when I came limping in to camp that evening they were not quite as impressed as they were earlier. Mine has 280 miles and has never seen freezing weather but has seen its share of mud and dust. The dealer is going to bat for me but I still may have to pay something. This is the only time I've had it to the dealer for warranty work and I think Arctic Cat has a long way to go keep my business in the future.
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Old 12-20-2005, 08:33 PM   #4
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[FONT=Arial][SIZE=7]

I know what you mean. AC makes a real good product, but the quality of support you get depends solely on your dealer, not corporate or Cat Care.

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Old 12-20-2005, 09:50 PM   #5
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THIS IS MY TAKE ON CATS WARRENTY


Tommy: Here's the way I see it, Ted. guy puts a fancy guarantee on a box 'cause he wants you to fell all warm and toasty inside.
Ted Nelson, Customer: Yeah, makes a man feel good.
Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
Ted Nelson, Customer: What's your point?
Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times.
Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they solda ya was a guaranteed piece of s**t. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.
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Old 12-20-2005, 09:58 PM   #6
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 Quote:
Originally posted by Texcat@Dec 20 2005, 09:33 PM
[FONT=Arial][SIZE=7]

I know what you mean. AC makes a real good product, but the quality of support you get depends solely on your dealer, not corporate or Cat Care.* *


<div align="right"><{POST_SNAPBACK}>
[/quote]


I agree...the dealer mine is at right now made me pay for a new choke lever once even though THEY were the ones who broke it
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Old 12-20-2005, 09:59 PM   #7
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Sled: 1998 SKIDOO MACH-Z 800
ATV: 05 650 V2
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man I love his movies

I had the same thing happen last winter so I got 4 of them so if it happens again I can just change it and not miss any riding.
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Old 12-21-2005, 03:18 PM   #8
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now this confuses me... I have had 2...not one but two choke levers replaced under warranty. and the choke cables once too and I was told they weren't warranty items. Never cost me anything more than my deductable...and I don;\'t take it in unless there are a few things that need attention.
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Old 12-21-2005, 03:44 PM   #9
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Old 12-21-2005, 04:23 PM   #10
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Is it on your extended warranty now? If you supply your vin I can look it up on my system right now.

Cat Care has a mandatory $50(Can.) deductable. If indeed your machine is on extended already it won't be worth making the claim.....and your dealer might have skipped that part.
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